This Privacy Policy explains how Ride Workshop handles personal data in connection with its bicycle servicing and repair website, workshop bookings, inspections, repairs, and related communications.
We use personal data to respond to service inquiries, schedule and manage bicycle intake, carry out mechanical inspections, prepare and confirm quotes, perform repairs and adjustments, record approvals for additional work, complete quality checks, provide service summaries, process payments, maintain business records, support website operation, and meet legal or accounting obligations.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the workshop and website. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax or accounting obligations, or to protect our rights, customers, or workshop operations. We may also share information where disclosure is necessary to prevent fraud, address security issues, or enforce service terms.
We may collect identification and contact details, bicycle and service information, appointment and intake details, inspection findings, quote approvals, payment and collection records, and communications sent through our website or by other booking methods. We also process limited technical data such as device, browser, and usage information when the website is accessed.
We receive personal data directly from customers when they request service, book an appointment, bring in a bicycle, approve work, or make payment. We also obtain information from messages, forms, and records created during inspection, repair, quality check, and collection. Some technical data is generated automatically when the website is used.
We may use session cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may help maintain forms, improve performance, and support security-related functions. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
You can manage cookies through your browser controls and, where available, by adjusting device or browser preferences. Blocking some cookies may affect website features such as form submission, session continuity, or basic performance measurement.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or objection to certain processing. We may need to keep some records to complete a service, comply with law, or protect our legitimate business interests.
To exercise a privacy right, send a clear request using the contact details in this policy and include enough information for us to verify your identity and locate the relevant records. We will review the request and respond within the period required by applicable law.
We retain personal data for as long as needed to manage inquiries, complete workshop services, maintain service records, handle payments, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, data handling practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated.
